Shipping policy

Last updated: 4 August 2026

This Shipping Policy applies to orders placed through the Lokistix online shop by consumers and business customers.

Shipping destinations

We deliver to the countries and regions available for selection during checkout. If your destination is unavailable, please contact us at office@lokistix.com.

Delivery times

The applicable delivery estimate is shown on the product page, during checkout or in the order confirmation. Products with individual configurations or longer lead times may have different delivery periods.

Consumer orders will be delivered within the indicated period and, unless otherwise expressly agreed, no later than 30 days after conclusion of the contract.

Delivery dates for business customers are binding only if expressly confirmed as binding in writing.

Shipping costs

Shipping costs are calculated based on the destination, parcel size, weight and selected delivery method. The final shipping cost is displayed before the order is submitted.

For deliveries outside the EU, customs duties, import taxes or other charges may apply. Any such charges will be disclosed where reasonably possible but may be collected directly by local authorities or carriers.

Dispatch and tracking

Once an order has been dispatched, we will send a shipping confirmation. Tracking information will be provided where available.

Customers are responsible for providing a complete and accurate delivery address. Please contact us immediately if an address must be corrected. Changes may no longer be possible after dispatch.

Delays and non-delivery

Delivery estimates may be affected by carrier delays, customs procedures, public holidays or other circumstances outside our reasonable control.

If a consumer order is not delivered within the agreed period, the consumer may set an appropriate additional delivery period. If delivery is still not completed, the consumer may terminate the contract in accordance with applicable law. Statutory rights remain unaffected.

Damaged, incomplete or incorrect deliveries

Please inspect the shipment upon receipt. If an order arrives damaged, incomplete or incorrect, contact us promptly at office@lokistix.com and provide the order number, photographs and a description of the issue.

Please retain the product and packaging until we provide further instructions. This notification request does not limit statutory warranty or consumer rights.

For consumer orders, Lokistix bears the risk of loss or damage until the customer—or a third party designated by the customer—takes physical possession of the goods, unless the customer independently commissioned a carrier not offered by Lokistix.

Failed delivery

If delivery fails because an incorrect address was supplied, delivery was refused without justification or the parcel was not collected, we may charge the reasonable costs of another delivery where permitted by law.

Business customers

For business customers, individually agreed delivery terms, quotations, order confirmations or Incoterms take precedence over this Shipping Policy. Partial deliveries are permitted where reasonable, unless otherwise agreed.

Contact

Lokistix GmbH
Nikolaiplatz 4/307
8020 Graz
AUSTRIA
Email: office@lokistix.com